FAQ January

Do you have a phone number?
Absolutely! You can reach us at (213) 746-7774. We're here to assist with any questions or support you might need. Don't hesitate to give us a call!
Are your perfumes original or imitation?
All of our perfumes are 100% original. We source our fragrances directly from trusted suppliers to ensure authenticity and quality.

You can shop with confidence, knowing that every scent we offer is genuine.
Can you guarantee the authenticity and quality of your products?
We guarantee 100% authenticity and quality for all our products, sourced directly from trusted suppliers. Shop with confidence at Perfumes Los Angeles!
Do you have a physical store location?
Yes, we do have a physical store! You can visit us at 1115 Maple Ave, Los Angeles, CA 90015. We'd love to see you and help you discover your perfect scent in person!
What are your store hours?
Our store is open daily from 10 AM to 5:30 PM. We look forward to your visit and helping you find the perfect fragrance!
Do you speak Spanish?
Yes, most of our sales representatives are bilingual and can assist you in English and Spanish.
We're here to help, so feel free to reach out in the language you're most comfortable with!
Will I have to pay taxes on my order?
Perfumes Los Angeles collects sales tax in every state based on the US Supreme Court ruling. Customers without a tax certificate on file will be charged sales tax based on the ship-to address of the order.
When will I receive my order confirmation?
Your order confirmation will be emailed within 30 minutes of placing a successful order.
When will I receive my order confirmation?
Your order confirmation will be emailed within 30 minutes of placing a successful order.
How do I check the status of my order?
You can check the status by logging in to your account and clicking on "My Account."
When will I get my tracking number?
You will receive a shipping notification email with tracking information once your order ships.
How do I change something on my order?
We’re unable to make changes once an order is placed. If you need to cancel your order, please contact our Customer Service team immediately. We’re here to help!
Can I add an item after placing an order?
We are unable to change existing orders, but if you place a new order within 24 hours, we will prorate your shipping cost.
How can I cancel an order?
You can cancel your order as long as it hasn’t shipped. Please reach out to us within 24 hours to confirm the status.
Why was my order canceled?
If your order was not processed or was canceled, it may be due to several reasons, such as an item in your cart being out of stock, the shipping address not matching the billing address, the payment not being verified, incomplete or incorrect contact information, or our system flagging the order for security or fraud prevention. In such cases, we may reach out to confirm and verify the information.
How do I report a damaged or missing item from my order?
Please refer to our Returns/Claims Policy for instructions.