Your order confirmation will be emailed to you within 30 minutes of placing a successful order.
You may check the status of your order by logging in to your account, clicking on “My Orders”.
Orders typically ship within 2-4 Business days of being placed. Please see our Shipping Policy for more detailed information regarding shipping times and services.
You will receive a shipping notification email that includes your USPS tracking information once your order ships.
Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call our Customer Service department immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.
Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, we will refund you the shipping cost on your new order.
Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.
We pre-authorize your card at the time the order is placed. We do not charge your card until your order ships.
Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.
Your card is only charged once for the amount of the items you purchased, when those items are shipped. When an order is placed, we pre-authorize the card to ensure that sufficient funds are available, and to verify account authenticity. The authorization will “drop-off” typically within 3-7 days, depending on your bank.
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