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Your order confirmation will be emailed to you within 30 minutes of placing a successful order.
You may check the status of your order by logging in to your account, clicking on “My Orders”.
Orders typically ship within 2-4 Business days of being placed. Please see our Shipping Policy for more detailed information regarding shipping times and services.
You will receive a shipping notification email that includes your USPS tracking information once your order ships.
Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call our Customer Service department immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.
Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, we will refund you the shipping cost on your new order.
Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.
Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.
If your order is shipping to an address other than the billing address associated with your credit card, our system automatically flags it and cancels the order.
We may contact you to verify your identity and list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.
To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently.
We may contact you to verify your identity and list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.
To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently.
Contact us at support@perfumeslosangeles.com
